You asked for it…

I am very excited to announce a HUGE change in the shipping policies for JeffersPet. There has long been a debate over the pros and cons of free shipping versus flat-rate shipping versus tiered shipping, etc. It has been a long, hard battle but, beginning July 1st, 2011, all orders under $60 will have Flat-Rate of $6 for standard ground shipping and FREE SHIPPING for orders $60 or more. This is HUGE news for our customers, since the savings will be significant. Plus, for the first time (since I’ve been here), all orders will be under the same set of rules.

Freight charges based on weight and over-sized items as well as drop-ship fees and hazardous materials charges will remain unchanged. Expedited shipping (for vaccines) will remain unchanged; and shipping outside of the continental US (for now) remains unchanged.

As a side note…

In case you haven’t read or heard, on about June 16, 2011, we switched back to UPS as our main carrier. Since customer service is an important focus for us and keeping our prices low is a close second, it only made sense to go back. The “other guys” made a lot of promises, but in the end, they just didn’t “deliver”. UPS just seems to mirror our own philosophy of making sure the customer is the focus. In the end what matters is that the customer is happy. The old saying “if mama ain’t happy, then nobody is happy” can be applied to business and the customer. If the customer isn’t happy, no one is happy. Unhappy customers don’t buy, and they are 6-10 times more likely to share their “bad” experience than a happy customer is to share a “good” one.

While we are on the subject…

You’ve probably noticed that you now have the ability on our site to rate and review products. This is important for a lot of reasons. When I am shopping or researching a product, I always try to find reviews for a product rather than rely on the manufacturer’s description or a salesman’s spiel. I think most people would rather have the opinion of regular people who have tried a product in their home or business than any “professional” opinion. The more reviews a product has, the more accurately you should be able to gauge a product’s performance.

Why not give your opinion on a couple of items that you have used. Someone will appreciate the input.

This entry was posted on Wednesday, June 29th, 2011 at 4:47 pm and is filed under Discount Pet Supplies, Equine (Horse) Supplies, Livestock Supplies, New Pet Products, Wholesale Pet Supplies. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.